Manage Calls Effectively with Virtual PBX Controller

A virtual PBX controller is an excellent feature that you should obtain when you own a virtual PBX phone system. This telecommunication feature will help your company cut down on communication expense. Having a call controller enables you to take control of a call before it is connected. The virtual PBX controller will provide you with the name and other information of the person that is calling you.

Armed with the knowledge of who is on the other end of line allows you to prepare better in answering the call. You will never be caught off guard. Aside from letting you answer the call, virtual PBX controller also provides you with a variety of options such as rejecting or forwarding of the call.

You will also be given a choice of permanently blocking a certain number from contacting your company. This comes in handy when dealing with prank callers and telemarketers. This minimizes the instances of ever accepting unwanted calls. It also enables you to concentrate on what you are doing since it can forward calls to your voicemail inbox or another extension. 

Its call forwarding service is also top of the line. It can forward calls based on you and your employees’ names. This call forwarding option is referred to as the dial by name. In this service customers would only need to mention the first or family name of the person they are looking for and they will be instantly connected to them. This call forwarding service helps minimizes the time needed for the call to reach the intended person.